OUR FAULTY GOOD REPLACEMENT POLICY

Please notify us within 14 items days of receiving your order if there are any faulty goods you wish to replace and we will provide replacement stock at no cost to you. Before returning your item(s) please contact us here and we will organise your goods to be picked up at our expense by our carrier. Once we receive your delivery back to our office, we will then issue replacement item(s) at our expense including shipping back to your original address on the order.

We DO NOT accept returns for any reason if you have used the product/s whether they be faulty or not.

OUR REFUNDS POLICY

Notice: All personalised custom printed & design items are NOT eligible for a refund unless there is a manufacturing fault (outlined above).

For all Australian customers, there is 7 day return/refund window starting from the day you receive your order. This is for general returns only and does not include any faulty goods as outlined above.

Return Instructions:

All shipping costs for returns are at the expense of the customer. We require you to follow the instructions below for this process.

1. Contact us here to provide a reason for your return/refund and await further instructions.

2. Once we approve your refund/return, please place your item(s) in the original packaging or new packaging that is waterproof, safe and will ensure no damage in transit.

3. Send to our address listed below with a courier or postal service ensuring the delivery is trackable (tracking number) and requires a signature upon delivery.

A: Unit 4, 24 Brereton St, South Brisbane, QLD 4101 Australia.

4. Once we have received your returned item(s) we will action this with replacement stock (at our expense) or a refund via the method agreed upon when you first contact us.

Refund FAQs

How long will the refund or return take?
We will refund or return your item(s) within 21 days of receipt of your returned goods to our Brisbane office.

What happens if my returned shipment does not arrive to you?
In the event that we do not receive your returned goods, we will ask you to provide the tracking number so that we can trace where the shipment is.

We reserve the right to refuse a refund or return if any of the conditions in this document are not adhered to.

Privacy Policy & Cookies

Our privacy policy sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.

Online Payment Security

Orston Online Purchases accept all credit card payments (except Amerian Express) via EWay and direct payment through Commonwealth Bank. The credit card information entered at Visa, Master or EWay is secured via 128-bit SSL encryption.

No data transmission over the Internet can be guaranteed as completely secure. We will do the best protect your information, however, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once your personal information comes into our possession, we will take as much care as possible to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Visitors who do not agree upon the guidelines stated above should not use the Orston website for purchasing products. Please contact us for the manual order process. 

Product information

The printed colour that appears on our catalogues and websites may differ slightly than the real product due to lighting and many other reasons. Although we try to represent the most accurate colour and product information there may be slight variances. If you would like further information about a particular product(s) please contact us here to confirm before making your order.

- Orston Pty Ltd is only Australia official authorize dealer by Japan Shimbi Co, Ltd Product.
- All Shimbi product is original from Shimbi Co., Ltd Japan. The item might not all manufacturer in Japan.

Shipping

Freight Charges: Express Shipping TNT Express (for any order over 3kg ) Australia Express (for any order under 3kg) and Standard Shipping by Australia Post Postage Assessment Calculator to determine the freight charges.

Delivery Times: Once your order and payment have been received, your goods will be shipped 3 ~ 6 business days (Only for the available standard item). Please allow 5 to 15 working days delivery. 
                          * Custom made item include all standard menu emboss logo will notice the dispatch day.

** All listed product due to inventory change it might take longer processes time for restocking please contact us for stocking before order.

 

Terms & Conditions

- In order to process your order, we will collect information such as your full company name, contact person name, email address, contact number, your billing address, delivery address (delivery address must be a street address) and payment details.
- A confirmation notice will be sent to you for all orders. If you did not receive the confirmation, please email: info@orston.com.au or call 1300 101 111.
- Orders will not be despatched until payment has been completed in full.
- All prices quoted on the consumer website are GST inc and all prices are quoted in Australian dollars. For special offer company order & bulk buyer through manual process GST is exclusive. 
- Our stock is running fast please contact us for stocking and delivery.
- No change or cancellation of logo orders permitted after production has begun. Setup fees and additional costs will be passed on should cancellation of order be after production.

ORSTON Pty. Ltd

 WWW.ORSTON.COM.AU are operated by ORSTON Pty Ltd’ORSTON Pty LTY is registered in Australia under ASIC and with our registered office at Unit 4, 24 Brereton Street, South Brisbane QLD 4116. Trading address is: Unit 4, 24 Brereton Street, South Brisbane QLD 4116.

ABN: 38 604 900 209

Visit our store here

Artwork submission terms & conditions

By uploading your artwork with Orston Pty Ltd here you are agreeing to following terms and conditions:

a) Once you upload your artwork for your order this is final. If there are any issues with your artwork we will notify you first, otherwise printing will begin from the file you supply.

b) If the artwork supplied does not satisfy the criteria on the print template we will contact you and there will be a 'resubmission fee' outlined below.

c) If you choose to change your artwork and we have not yet begun the printing process there will be a 'resubmission fee' outlined below.

Resubmission Fee: For each resubmission there is a $55 inc. GST fee. This is payable via invoice before we recommence your job.

Contact us here if you have any questions.

Custom Logo/Design Print

We can print your company logo or custom design on your menu covers. This adds a unique aesthetic and helps branding your establishment. The per unit fees for each style of printing are outlined next to each print option in the select list. There is no additional discount for custom printing like there is on the covers themselves.

Digital UV print (full colour) - 10cm x 10cm

This is a high quality full colour print using a UV process. There are no additional setup fees for this option. If you require a larger print size than 10cm x 10cm there will be additional fees for this. Contact us here for a quote.

Foil stamp print (1 colour) - 15cm x 15cm

This process places a foil stamp in the colour of your choice. If you require a larger print size than 15cm x 15cm there will be additional fees for this. Contact us here for a quote.

Artwork & Design Instructions

All custom printed items require an artwork file to be supplied for each order. After you checkout you will be prompted to upload this file.

Click here to download printing design template.

Click here if you would like us to help you design your art.

Click here to contact us if you have any questions.

Stamp copper plate setup fee

When we do Foil Stamping we first need to create your copper plate stamp master. Due to the complexity involved in this we charge a one-off $105 (inc GST) for creating the plate for the first order and then $40(nc GST) for every order after that

Click here to contact us if you have any questions.

All Foil Stamp Printing requires a Copper Plate Creation or Setup Fee

When we do stamp printing we need to first create a copper plate and then setup your job. Because of the process involved we charge additional fees for this printing option outlined below.

Option 1. Copper plate creation + setup fees for new customers - $105 (inc GST)
This option is required if you have NOT done done stamp printing with us before - or - you wish to change your logo or design from your last stamp print job. This fee covers creation of your copper plate + setup for the new job. After we make your copper plate (provided your designs do not change) you can use this for your next stamp printing job with us and only pay the reduced rate for setup fees below.

Option 2. Setup fees for existing customers who already have a copper plate - $40 (inc GST)
This is option is only for customers who we have previously made a copper plate for your last stamp printing job and the design or logo has not changed. This fee covers setting up your new job and using your existing your existing plate.

FAQs

Q: If I order more than 1 type of product with stamp printing do I need to pay additional plate or setup fees for each item?
A: No, not unless you wish for a different design to be on the different items. If these are different you will need to purchase a new plate for each job.

Q: I have a copper plate made by another company, can I use this?
A: Unfortunately not because we use a unique process for our machinery and therefore need to make a new plate

PURCHASE SETUP HERE